Patient Rights and Responsibilities
Effective August 2, 2025
Patient Rights and Responsibilities
E Medical Center is committed to respectful, high-quality care for every patient. This document describes your rights as a patient and your responsibilities as a participant in your care.
Effective Date
August 2, 2025
Compliance Office
Your Rights
You have the right to:
Respect and Dignity
Be treated with courtesy, dignity, and respect regardless of age, race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or ability to pay.
Information
Receive complete, current, and understandable information about your diagnosis, treatment, and prognosis, including risks, benefits, and alternatives.
Participation
Participate in decisions about your care, including the right to accept or refuse treatment and to request a second opinion.
Privacy and Confidentiality
Expect that all communications and records relating to your care will be treated as confidential and to receive written notice of privacy practices.
Safety
Receive care in a safe setting and to be free from seclusion or restraints used as a means of coercion, discipline, convenience, or retaliation.
Communication
Have access to language assistance and auxiliary aids at no cost and to file a complaint or grievance without fear of retaliation.
Financial Information
Receive written information about hospital charges and to be informed about financial assistance policies and payment options.
Your Responsibilities
To help us provide you with safe, effective care, we ask that you:
- Provide accurate and complete information about your health history, medications, allergies, and symptoms
- Follow your care plan and communicate when you do not understand or cannot comply with instructions
- Treat staff and other patients with respect and courtesy
- Respect the rights and property of others
- Meet your financial obligations or notify the hospital promptly if you need assistance
- Comply with hospital rules and regulations designed to protect patient safety
- Provide advance directives and designate a healthcare proxy if desired
Advance Directives
You have the right to make decisions about your medical treatment, including the right to accept or refuse treatment. Advance directives include living wills, healthcare proxies, and durable powers of attorney for healthcare. If you have an advance directive, please provide a copy to your care team and ask that it be placed in your medical record.
Grievance Process
If you have a concern or complaint about your care, we encourage you to speak with your care team or the unit supervisor. If your concern is not resolved, you may file a formal grievance with the Compliance Officer.
Complaint Filing
You may also file a complaint with:
Virginia Department of Health
State health department complaint process
The Joint Commission
Healthcare accreditation complaint process
U.S. Department of Health and Human Services
Office for Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201
Contact Information
For questions about this notice or patient rights, contact the Compliance Office.
Compliance Officer
E Medical Center
3120 Coliseum Central Drive
Hampton, VA 23666
Phone: (757) 654-5772
Email: info@emedicalcenter.com
Policy Review and Compliance
This Patient Rights and Responsibilities policy is adopted as the official patient rights standard for E Medical Center and is effective as of August 2, 2025. The Compliance Officer shall review this policy periodically to ensure continued compliance with applicable federal and state patient rights regulations. Where this policy conflicts with applicable law, applicable law shall control.